What’s Changing?
The Canada Revenue Agency (CRA) is moving away from paper-based correspondence. As of June 16, 2025, most businesses will receive important CRA letters, notices, and updates exclusively through their online portal:
My Business Account (MyBA)
This shift is part of CRA’s broader push toward digital communication and faster, more secure information delivery.
Key Things to Know:
Key Things to Know:
Online by Default:
Most established businesses will now automatically receive CRA mail online, unless they’ve requested to continue with paper mail.
New Accounts:
Any business or program registered on or after May 12, 2025 is already set up to receive CRA communication digitally by default.
Online by Default:
Most established businesses will now automatically receive CRA mail online, unless they’ve requested to continue with paper mail.
New Accounts:
Any business or program registered on or after May 12, 2025 is already set up to receive CRA communication digitally by default.
Delivery = Posted Date:
-
Correspondence is considered delivered the moment it’s posted to your MyBA portal — not when it’s viewed. This is critical for deadline-sensitive items such as tax document requests or notices of assessment.
Authorized Representatives:
- If you’ve granted a representative (like an accountant or advisor) access via Represent a Client (RaC), they can view your mail — but they won’t receive email alerts.
Only the business owner or assigned contact can receive notifications (via email) when new CRA mail is posted.
Delivery = Posted Date:
-
Correspondence is considered delivered the moment it’s posted to your MyBA portal — not when it’s viewed. This is critical for deadline-sensitive items such as tax document requests or notices of assessment.
Authorized Representatives:
- If you’ve granted a representative (like an accountant or advisor) access via Represent a Client (RaC), they can view your mail — but they won’t receive email alerts.
Only the business owner or assigned contact can receive notifications (via email) when new CRA mail is posted.
What You Should Do
To avoid missing important messages or compliance deadlines:
- Log in and verify your email address is current for all accounts.
- Enable email notifications for each business account you manage.
If you already use MyBA:
- Log in and verify your email address is current for all accounts.
- Enable email notifications for each business account you manage.
Instructions to update notification settings
To avoid missing important messages or compliance deadlines:
- Log in and verify your email address is current for all accounts.
- Enable email notifications for each business account you manage.
If you already use MyBA:
- Log in and verify your email address is current for all accounts.
- Enable email notifications for each business account you manage.
Instructions to update notification settings
If you prefer paper mail:
Submit a Request to Activate Paper Mail through your MyBA account, or use CRA Form RC681.
Note: This request must be renewed every 2 years, and your mailing address must remain accurate.
Exceptions
Some organizations are not affected by this change and will still receive paper mail by default. These include:
-
Registered charities
-
Non-resident businesses with no Canadian-based owners or representatives
-
Businesses without MyBA access or authorized representatives
Confirm Your Status
To help you stay on track, BMCC recommends confirming your CRA mail preferences as soon as possible. Use the checkboxes in the printable worksheet section of this toolkit to:
- Confirm your registration in MyBA
- Enable or update email alerts
- Submit or renew your paper mail request (if applicable)
Exceptions
Some organizations are not affected by this change and will still receive paper mail by default. These include:
-
Registered charities
-
Non-resident businesses with no Canadian-based owners or representatives
-
Businesses without MyBA access or authorized representatives
Confirm Your Status
To help you stay on track, BMCC recommends confirming your CRA mail preferences as soon as possible. Use the checkboxes in the printable worksheet section of this toolkit to:
- Confirm your registration in MyBA
- Enable or update email alerts
- Submit or renew your paper mail request (if applicable)
Need Help?
BMCC encourages all members to speak with their accountant, advisor, or CRA contact if they have concerns about this transition.
For direct support, contact your CRA representative or visit:
CRA Online Mail for Business – Overview
Phone: +1-888-973-8403
Email: info@bmbcc.ca
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